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Terms & Conditions

A legal disclaimer
Definitions
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“Laserprints.co.uk”, “we”, “us”, “our” refers to Laserprintsuk.co.uk LTD.


“Client”, “you” refers to the purchaser of services or products.


“Equipment” refers to any DTF, UV, inkjet or related printing machinery.


“Service” refers to annual servicing, breakdown repair, remote assistance, or consultancy.


“Consumables” refers to items such as dampers, inks, filters, tubing, seals, and fluids.

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Scope of Services
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Laserprints.co.uk provides:

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  1. Breakdown diagnostics and repairs

  2. In-house machine repair & service (Laserprints.co.uk home base - PR4)

  3. Annual preventative maintenance services

  4. Remote software support & Video conference technical assistance​

  5. Parts supply and consumables

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All services are provided on a best-endeavours basis, using industry-accepted methods and professional judgement.​​

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1. Breakdown & Call-Out Services
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Breakdown services are reactive and charged separately from annual servicing.

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A call-out fee applies and covers:

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  • Job booking

  • Initial diagnostics

  • Tooling and preparation

  • Engineering availability

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Labour, travel, and parts are charged in addition.

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Travel
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  • Travel is charged at £25 per hour, calculated from our base to your site and return.

  • Travel time is rounded to the nearest 30 minutes.

  • Fuel and vehicle costs are included for journeys up to 200 miles round trip.

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Base Location - PR4

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For journeys exceeding this distance, additional charges may apply.

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Long Distance & Overnight Stays
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Where travel exceeds 4 hours one-way, Laserprints.co.uk reserves the right to charge:

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  • Reasonable hotel accommodation.

  • A fixed subsistence allowance.

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These costs are charged in addition to standard labour and travel fees.​

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2. In-House Machine Repair & Service

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Scope of Service

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In-House Machine Repair & Service applies to single-head DTF and UV ink-based desktop printers that are delivered to Laserprints.co.uk workshop by the client for repair, maintenance, or fault diagnosis.​

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Service Rate & Charges

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In-house servicing is charged at a flat rate of £25 per hour.​

A maximum of 8 hours can only be invoiced per service per machine, capped at £200 per machine.​ If repair takes less time then 8hr service window then only hrs spent will be invoiced.

Labour charges apply regardless of the outcome, diagnosis, or repair complexity.

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Parts & Consumables

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Parts, components, and consumables are not included in the in-house service rate.​

Any required parts will be charged separately and must be approved by the client prior to installation where reasonably possible.

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Delivery & Collection

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No call-out fee applies, as all machines must be delivered to and collected from the workshop by the client.​

​Delivery address will be forwarded when online booking has been confirmed.

Laserprints.co.uk accepts no responsibility for transit damage; machines should be securely packaged and all inks removed by the client before delivery.

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Turnaround Time

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In-house services are classed as overnight services, subject to workload and parts availability.​

Machines may be retained for a maximum of 5 working days.​

If machinery is withheld for the maximum of 5 days, only the repair window is chargeable. Plus any parts that may be required for the full repair to be completed.

If additional time is required due to unforeseen issues or parts delays, the client will be informed.

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Service Outcome

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Machines will be repaired to a printable production condition where reasonably achievable.​

​If clients original fault is not the root cause of a non printing machine, the client will be notified of the steps and repairs needed to bring the machine back to a printable production condition.

Test prints and Printhead nozzle checks will be produced and demonstrated at the point of machine collection to confirm operational status.​

Laserprints.co.uk cannot guarantee resolution of faults caused by underlying hardware failure, unsupported modifications, or prior third-party repairs.

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Storage & Uncollected Equipment

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Machines not collected within a reasonable period after service completion may incur storage charges.

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Limitation of Liability

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Laserprints.co.uk shall not be held liable for indirect losses, loss of production, loss of earnings, or consequential damages arising from machine downtime or failure.

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3. Annual Service
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An Annual Service is preventative maintenance, not a refurbishment or rebuild.​

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Printheads, control boards, and major electronic components are only replaced under a breakdown repair scenario and only where confirmed to be at end-of-life or failed.

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Please see service details for full scope - Book Online

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4. Remote Assistance & Video Support
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Laserprints.co.uk offers:

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  • Video conference technical assistance

  • Remote access software support

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These services are chargeable and subject to availability.​

 

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5. Parts, Consumables & Warranty
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  • All parts and consumables supplied or fitted carry a 2-month warranty

  • This warranty covers manufacturing defects only

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It does not cover:

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  • Ink contamination

  • User error

  • Improper maintenance

  • Environmental issues

  • Wear and tear

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No extended warranties are implied or provided.

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6. Pricing & Payments
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  • All prices are exclusive of VAT unless stated

  • VAT is charged at the prevailing UK rate

  • Payment terms are 7 days from invoice date unless otherwise agreed

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Laserprints.co.uk reserves the right to withhold reports, parts warranties, or further services where invoices remain unpaid​

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7. Client Responsibilities
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The client must:

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  • Provide safe and reasonable access to equipment

  • Ensure machines are powered down where required

  • Maintain appropriate environmental conditions

  • Disclose previous repairs, modifications, or non-OEM parts

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Laserprints.co.uk accepts no liability for faults caused by undisclosed prior work.

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8. Limitation of Liability
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Laserprints.co.uk shall not be liable for:

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  • Loss of production

  • Loss of profits

  • Consequential or indirect losses

  • Damage caused by pre-existing faults

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Liability is limited to the value of the service or part supplied.

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9. Cancellation Policy​
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  • Services cancelled within 48 hours of the appointment may incur charges

  • Same-day cancellations are chargeable in full​​​

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10. Governing Law

 

These Terms & Conditions are governed by English law, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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​11.  Photographic & Media Use (Machinery Only)

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During the provision of diagnostic, repair, servicing, or installation work, Laserprints.co.uk may occasionally take photographs or video recordings of machinery, equipment, or components for the purposes of technical documentation, fault diagnosis, quality control, training, and marketing.

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By accepting a quotation, estimate, or invoice, the client grants Laserprints.co.uk permission to use such photographic or video media for promotional and educational purposes, including but not limited to use on the company website, social media platforms (including Facebook), and marketing materials.

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All media will be limited strictly to machinery and technical processes. No personal data, identifying information, or client personnel will be included without prior written consent.

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If a client does not wish for photographic or video media of their machinery to be used for marketing purposes, this must be communicated in writing prior to the commencement of works.

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