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Terms & Conditions

A legal disclaimer

1. Definitions
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“Laserprints.co.uk”, “we”, “us”, “our” refers to Laserprintsuk.co.uk LTD.
“Client”, “you” refers to the purchaser of services or products.
“Equipment” refers to any DTF, UV, inkjet or related printing machinery.
“Service” refers to annual servicing, breakdown repair, remote assistance, or consultancy.
“Consumables” refers to items such as dampers, inks, filters, tubing, seals, and fluids.

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2. Scope of Services
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Laserprints.co.uk provides:

  • Annual preventative maintenance services

  • Breakdown diagnostics and repairs

  • Parts supply and consumables

  • Remote software support

  • Video conference technical assistance

All services are provided on a best-endeavours basis, using industry-accepted methods and professional judgement.

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3. Annual Service – What Is Covered
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An Annual Service is preventative maintenance, not a refurbishment or rebuild.

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Included:

  • Visual and functional inspection of the ink delivery system

  • Damper condition check and flow assessment

  • Capping station inspection and cleaning

  • Pump operation test

  • Ink line and connector inspection

  • White ink system assessment (where applicable)

  • Firmware and basic configuration checks

  • Calibration, nozzle tests, and functional print tests

  • Identification of worn or failing components

  • Written service report with recommendations

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Not Included:

  • Replacement of printheads

  • Replacement of printhead control boards

  • Replacement of mainboards or power supplies

  • Major mechanical rebuilds

  • Electrical fault tracing beyond basic diagnostics

  • Ink replacement unless pre-agreed

  • Consumables or parts unless quoted separately

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Printheads, control boards, and major electronic components are only replaced under a breakdown repair scenario and only where confirmed to be at end-of-life or failed.

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4. Breakdown & Call-Out Services
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Breakdown services are reactive and charged separately from annual servicing.

A call-out fee applies and covers:

  • Job booking

  • Initial diagnostics

  • Tooling and preparation

  • Engineering availability

Labour, travel, and parts are charged in addition.

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5. Travel & Access
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  • Travel is charged at £25 per hour, calculated from our base to your site and return.

  • Travel time is rounded to the nearest 30 minutes.

  • Fuel and vehicle costs are included for journeys up to 200 miles round trip.

  • For journeys exceeding this distance, additional charges may apply.

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Long Distance & Overnight Stays
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Where travel exceeds 4 hours one-way, Laserprints.co.uk reserves the right to charge:

  • Reasonable hotel accommodation (charged at cost)

  • A fixed subsistence allowance

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6. Remote Assistance & Video Support
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Laserprints.co.uk offers:

  • Video conference technical assistance

  • Remote access software support

These services are chargeable and subject to availability.

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Payment Structure:
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  • 50% advance payment required before remote or video support begins

  • If full resolution is achieved, 100% of the service fee becomes payable

  • If no resolution is achieved, only the advance payment is payable

Resolution is defined as the machine or software being returned to operational condition consistent with the reported fault.

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7. Pricing & Payments
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  • All prices are exclusive of VAT unless stated

  • VAT is charged at the prevailing UK rate

  • Payment terms are 7 days from invoice date unless otherwise agreed

  • Laserprints.co.uk reserves the right to withhold reports, parts warranties, or further services where invoices remain unpaid

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8. Parts, Consumables & Warranty
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  • All parts and consumables supplied or fitted carry a 2-month warranty

  • This warranty covers manufacturing defects only

  • It does not cover:

    • Ink contamination

    • User error

    • Improper maintenance

    • Environmental issues

    • Wear and tear

No extended warranties are implied or provided.

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9. Client Responsibilities
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The client must:

  • Provide safe and reasonable access to equipment

  • Ensure machines are powered down where required

  • Maintain appropriate environmental conditions

  • Disclose previous repairs, modifications, or non-OEM parts

Laserprints.co.uk accepts no liability for faults caused by undisclosed prior work.

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10. Limitation of Liability
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Laserprints.co.uk shall not be liable for:

  • Loss of production

  • Loss of profits

  • Consequential or indirect losses

  • Damage caused by pre-existing faults

Liability is limited to the value of the service or part supplied.

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11. Cancellation Policy
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  • Services cancelled within 48 hours of the appointment may incur charges

  • Same-day cancellations are chargeable in full

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12. Governing Law
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These Terms & Conditions are governed by English law, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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13. Current Pricing

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To see our current pricing for 2026, please visit - 2026 Service Price List

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