Terms & Conditions

A legal disclaimer

Book A Call-Out

Definitions

“Laserprints.co.uk”, “we”, “us”, “our” refers to Laserprintsuk.co.uk LTD.

“Client”, “you” refers to the purchaser of services or products.

“Equipment” refers to any DTF, UV, inkjet or related printing machinery.

“Service” refers to annual servicing, breakdown repair, remote assistance, or consultancy.

Scope of Services

Laserprints.co.uk provides:

Breakdown / emergency call-out services.
In-house machine repair & service (Laserprints.co.uk home base - PR4).
Annual preventative maintenance services.
Remote software support.
Monitor & Printer Colour Palette Profiling
Parts supply and consumables.

All services are provided on a best-endeavours basis, using industry-accepted methods and professional judgement.

1. Breakdown & Call-Out Services

1.1 - Scope of Service

Our Breakdown & Call-Out Service provides on-site attendance by a qualified engineer to diagnose and assess faults affecting your equipment.

The service includes investigation of the reported issue, testing of relevant components, and confirmation of machine operation before departure.

Where a repair cannot be completed during the visit, a clear explanation of findings will be provided along with recommendations for required parts, further repairs, or workshop intervention.

1.2 - Service Fee, Labour and Travel Charges

Breakdown services are reactive and charged separately from annual servicing.

Call-out services can only be applied to ONE(1) machine per site-visit.

A call-out fee of £125 applies and covers:

Engineer booking.
Tooling / preparation.
Initial fault diagnosis and assessment.

1.2.1 - Labour

Labour is charged at a flat rate of £65 per on-site hour.
Labour time is charged in 30 minute increments.

1.2.2 - Travel

Travel is charged at £25 per hour, calculated from our base to your site and return.
Travel time is charged in 30 minute increments.
Service area - England, Scotland, Wales
Base Location - PR4

Engineering labour and travel costs are charged separately and will be invoiced in addition to the service fee unless otherwise stated in writing.

1.5 - Parts

Parts are charged in-line with our 2026 website part pricing.
All part prices are excluding VAT

1.6 - Long Distance & Overnight Stays

Where travel exceeds 4 hours one-way, Laserprints.co.uk reserves the right to charge:

Reasonable hotel accommodation.
A fixed subsistence allowance.

These costs are charged in addition to standard labour and travel fees.

1.7 - Limitation of Liability

Laserprints.co.uk shall not be held liable for indirect losses, loss of production, loss of earnings, or consequential damages arising from machine downtime or failure.

2. In-House Machine Repair & Service

2.1 - Scope of Service

In-House Machine Repair & Service applies to single-head DTF and UV ink-based desktop printers that are delivered to Laserprints.co.uk workshop by the client for repair, maintenance, or fault diagnosis.

Subject to single ONE(1) printhead systems only.

2.2 - Service Rate & Charges

In-house servicing is charged at a flat rate of £25 per hour.
A maximum of 8 hours can only be invoiced per service per machine, capped at £200 per machine. If repair takes less time then 8hr service window then only hrs spent will be invoiced.
Labour charges apply regardless of the outcome, diagnosis, or repair complexity.

2.3 - Parts & Consumables

Parts, components, and consumables are not included in the in-house service rate.
Any required parts will be charged separately and must be approved by the client prior to installation where reasonably possible.

2.4 - Delivery & Collection

No call-out fee applies, as all machines must be delivered to and collected from the workshop by the client.
Delivery address will be forwarded when online booking has been confirmed.
Laserprints.co.uk accepts no responsibility for transit damage; machines should be securely packaged and all inks removed by the client before delivery.

2.5 - Turnaround Time

In-house services are classed as overnight services, subject to workload and parts availability.
Machines may be retained for a maximum of 5 working days.
If machinery is withheld for the maximum of 5 days, only the repair window is chargeable. Plus any parts that may be required for the full repair to be completed.
If additional time is required due to unforeseen issues or parts delays, the client will be informed.

2.6 - Service Outcome

Machines will be repaired to a printable production condition where reasonably achievable.
If clients original fault is not the root cause of a non printing machine, the client will be notified of the steps and repairs needed to bring the machine back to a printable production condition.
Test prints and Printhead nozzle checks will be produced and demonstrated at the point of machine collection to confirm operational status.
Laserprints.co.uk cannot guarantee resolution of faults caused by underlying hardware failure, unsupported modifications, or prior third-party repairs.

2.7 - Storage & Uncollected Equipment

Machines not collected within a reasonable period after service completion may incur storage charges.

2.8 - Limitation of Liability

Laserprints.co.uk shall not be held liable for indirect losses, loss of production, loss of earnings, or consequential damages arising from machine downtime or failure.

3. Annual Service

An Annual Service is preventative maintenance, not a refurbishment or rebuild.

Printheads, control boards, and major electronic components are only replaced under a breakdown repair scenario and only where confirmed to be at end-of-life or failed.

Please see service details for full scope of individual service offers - Book Online

4. Remote Assistance

Laserprintsuk.co.uk LTD provides Remote Software & Video Support as a chargeable technical engineering service for commercial printing systems including but not limited to DTF, UV-DTF, Sublimation, and UV print engines.

This service allows software-related issues to be diagnosed and resolved remotely without the need for an on-site engineering visit.

Remote support is delivered by an experienced print systems engineer via secure remote access and live video communication.

4.1 - Scope of Service

The Remote Software Support service may include assistance with:

RIP software installation, configuration, and optimisation.
Print workflow configuration and troubleshooting.
Firmware configuration and system parameter adjustments.
Driver installation and compatibility troubleshooting.
Software training relating to printing workflows and system operation.
Diagnostics of software-related printer faults.

Laserprintsuk.co.uk LTD will make reasonable efforts to diagnose and resolve issues during the support session.

4.2 - Access Requirements

To receive Remote Software Support, the client must ensure the following software is installed and operational prior to the scheduled support session:

TeamViewer (for secure remote access).
WhatsApp (for video communication where required).

Remote access software download:

TeamViewer:

https://download.teamviewer.com/download/TeamViewer_Setup_x64.exe

Failure to have the required software installed may delay the support session and does not remove the obligation to pay for the booked service.

4.3 - Client Responsibilities

The client agrees to:

Provide stable internet access during the support session.
Ensure they have administrator access to the system being serviced.
Provide accurate information regarding the machine, software, and issue being experienced.
Be physically present at the machine if required for testing or configuration adjustments.
Confirm software, Windows OS - Design software - RIP software - Printer control software, is up to date, and licensed.

Laserprintsuk.co.uk LTD is not responsible for delays caused by client-side connectivity issues, missing system access permissions, or incomplete information, if cracked or copied software is being used, Laserprints.co.uk LTD reserves the right to decline service.

4.4 - Limitations of Remote Support

Remote Software Support is limited to software, configuration, and workflow related issues only.

Laserprintsuk.co.uk LTD cannot guarantee resolution where issues are caused by:

Hardware failure.
Printhead damage or mechanical faults.
Electrical faults or control board failure.
Ink system contamination or blockages.
Third-party modifications or unsupported firmware.

Where a hardware issue is identified, the engineer may recommend replacement parts or on-site engineering support.

4.5 - Liability Disclaimer

Remote access requires the client to grant temporary control of their system.

While Laserprintsuk.co.uk LTD will exercise professional care during the support process, the company shall not be held liable for:

Pre-existing system faults.
Data loss.
Software corruption caused by prior installations or modifications.
Printer damage resulting from underlying hardware faults.

Clients are strongly advised to ensure important files and system data are backed up prior to any remote support session.

4.6 - Service Fees

Remote Software Support is a paid engineering service.

Charges apply regardless of whether the issue is fully resolved if the time booked has been used for diagnostics, consultation, or system investigation.

Service Fee - £24.99/hr

4.7 - Acceptance of Terms

By booking or participating in a Remote Software Support session, the client confirms they have read and accepted the Laserprintsuk.co.uk LTD Terms & Conditions.

5. Monitor & Printer Colour Palette Profiling Service

Laserprintsuk.co.uk LTD provides professional Monitor & Printer Colour Palette Profiling services designed to calibrate and align monitors, printers, inks, and media to achieve consistent and repeatable colour output across commercial printing environments.

This service is specifically intended for DTF, UV, UV-DTF, and Sublimation printing systems, where accurate colour reproduction and repeatability are essential for maintaining product quality, reducing waste, and ensuring consistent results between production runs.

Rather than relying on factory default settings or generic colour profiles, Laserprintsuk.co.uk LTD performs measurement-based calibration and ICC profile creation, tailored to the client’s specific hardware, ink set, media, and print environment.

5.1 - Scope of Service

The Monitor & Printer Colour Palette Profiling service may include:

ONE(1)-Monitor calibration for accurate on-screen colour representation.
ONE(1)-Printer linearisation and ink limit optimisation.
Creation of custom ICC colour profiles. (Max-Two(2) profiles per site visit per machine)
Profiling of selected print modes within RIP software. (Max-Two(2) profiles per site visit per machine)
Colour verification testing and adjustment.
Workflow guidance for maintaining colour consistency.

Profiles created during the service are designed specifically for the printer, ink set, media type, and environmental conditions present at the time of profiling.

5.2 - Booking Structure

This service is booked using an 8-hour calendar slot to prevent scheduling conflicts and ensure sufficient engineering availability.

Actual on-site engineering time may vary depending on:

Machine condition.
RIP configuration.
Number of printers or print modes requiring profiling.
Environmental factors affecting calibration.

Clients will only be invoiced for the actual engineering hours worked, up to a maximum of 8 hours per booking slot.

5.3 - Labour and Travel Charges

The service fee covers the specialist colour calibration and profiling process.

Engineering labour and travel costs are charged separately and will be invoiced in addition to the service charge unless otherwise stated in writing.

Travel costs may include mileage, transport, or accommodation where required.

Service Fee - £194.99
Labour - £65/hr - On-Site
Travel - £25/hr - Base to site & return.

5.4 - Client Responsibilities

The client must ensure the following conditions are met prior to the profiling session:

The printer is fully operational and mechanically sound.
Printheads are functioning correctly and capable of producing stable test charts.
Ink systems are properly filled and free of contamination.
Media intended for profiling is available in sufficient quantity.
The printer environment is stable and suitable for colour calibration.
Confirm software, Windows OS - Design software - RIP software - Printer control software, is up to date, and licensed.

Laserprintsuk.co.uk LTD reserves the right to postpone or limit profiling work if mechanical faults, printhead failures, or unstable printing conditions prevent accurate colour measurement or if any software is found to be non genuine, cracked, or copied.

5.5 - Environmental Limitations

Colour profiles are influenced by environmental conditions including:

Temperature.
Humidity.
Ink batch variations.
Media batch variations.

Laserprintsuk.co.uk LTD cannot guarantee identical colour reproduction if these variables change significantly after the profiling service has been completed.

5.6 - Profile Ownership & Usage

Custom colour profiles generated during the service are created for the client’s specific hardware and configuration.

Profiles may not produce accurate results if used on different printers, different ink formulations, or alternative media types.

Laserprintsuk.co.uk LTD accepts no responsibility for colour inconsistencies resulting from profile use outside the conditions under which they were created.

5.7 - Liability Disclaimer

Laserprintsuk.co.uk LTD provides colour calibration and profiling services using professional measurement equipment and industry-standard methodologies.

While every effort is made to achieve accurate and repeatable colour results, the company does not guarantee exact colour matching across different printing technologies, substrates, or viewing conditions.

5.8 - Acceptance of Terms

By booking or receiving the Monitor & Printer Colour Palette Profiling service, the client confirms they have read and accepted the Laserprintsuk.co.uk LTD Terms & Conditions.

6. Printhead Cleaning & Refurbishment Service

Laserprintsuk.co.uk LTD provides a specialist Printhead Cleaning & Refurbishment service designed to recover ink flow and restore nozzle performance in partially blocked or ink-contaminated printheads used in commercial printing systems.

This service is suitable for printheads used in:

UV printers.
DTF printers.
Sublimation printers.

The service focuses on chemical, mechanical, and flow-based remediation techniques designed to remove ink contamination and restore nozzle functionality.

This service does not include electrical repair, internal component replacement, or nozzle reconstruction.

6.1 - Service Process

The Printhead Cleaning & Refurbishment process typically follows the controlled workflow below:

Client packages and posts the printhead to the Laserprintsuk.co.uk LTD workshop.
Initial assessment and recovery viability inspection.
Controlled chemical soak using specialist cleaning solutions.
Directional flushing of ink channels.
Nozzle plate cleaning.
Flow balance testing across ink channels.
Final condition assessment and performance evaluation.

Upon completion, the printhead will be assigned one of the following outcomes.

6.2 - Recovery Outcomes

After servicing, the printhead will be classified under one of the following conditions:

100% Pass -Printhead demonstrates full nozzle recovery and stable ink flow across all channels.
Partial Pass (Approx. 75% Recovery) - Majority of nozzles have been recovered, but some permanent nozzle loss remains.
The printhead may still be usable depending on the application.
Fail – 0% Recovery - Printhead contamination or internal damage prevents meaningful recovery.

In the event of a failed recovery attempt, the printhead will be returned to the client or disposed of upon request.

6.3 - Service Turnaround Time

The standard service turnaround is approximately 5 working days from the date the printhead is received at the Laserprintsuk.co.uk LTD workshop.

This timeframe may vary depending on:

Severity of contamination.
Ink type present in the printhead.
Internal blockage conditions.
Workshop workload.

6.4 - Booking Structure & Service Fee

The service is booked using a 1-hour booking slot to secure the service and prevent scheduling conflicts within the engineering workflow.

Actual service time may vary depending on the condition of the printhead and the number of remediation cycles required.

Service Fee - £44.99 per printhead.

6.5 - Client Responsibilities

The client is responsible for:

Properly packaging the printhead to prevent shipping damage.
Clearly identifying the printhead model and ink type previously used.
Ensuring all ink ports are sealed or protected during transport.

Laserprintsuk.co.uk LTD accepts no liability for damage caused during shipping to the workshop.

6.6 - Limitations of Service

Printhead Cleaning & Refurbishment is a recovery attempt, not a guaranteed repair.

Certain forms of damage cannot be recovered, including but not limited to:

Burned or electrically damaged nozzles.
Delaminated nozzle plates.
Internal electrical failure.
Severe ink polymerisation or hardened ink blockages.
Physical impact damage.

Where these conditions are present, recovery may not be possible.

6.7 - Liability Disclaimer

Laserprintsuk.co.uk LTD will perform the cleaning and refurbishment process using professional equipment and controlled procedures.

However, due to the sensitive nature of precision printheads, Laserprintsuk.co.uk LTD cannot guarantee recovery or continued lifespan after the cleaning process.

The company shall not be held liable for:

Permanent nozzle loss.
Printhead failure after reinstallation.
Damage caused by prior contamination or improper machine maintenance.

6.8 - Acceptance of Terms

By sending a printhead to Laserprintsuk.co.uk LTD for cleaning or refurbishment, the client acknowledges that they have read and accepted Laserprintsuk.co.uk LTD Terms & Conditions.

7. Parts, Consumables & Warranty

All parts and consumables supplied or fitted carry a 2-month warranty
This warranty covers manufacturing defects only

It does not cover:

Ink contamination
User error
Improper maintenance
Environmental issues
Wear and tear

No extended warranties are implied or provided.

8. Pricing & Payments

All prices are exclusive of VAT unless stated
VAT is charged at the prevailing UK rate
Payment terms are 30 days from invoice date unless otherwise agreed

Laserprints.co.uk reserves the right to withhold reports, parts warranties, or further services where invoices remain unpaid

8.1 Late Payment & Debt Recovery

Payment terms are thirty (30) days from the invoice date unless otherwise agreed in writing.

Laserprintsuk.co.uk LTD reserves the right to suspend all current and future services, support, call-outs, parts supply, and warranty obligations where invoices remain overdue.

Where an invoice remains unpaid beyond the agreed payment period, Laserprintsuk.co.uk LTD reserves the right, without further notice, to refer the outstanding balance to a third-party debt collection agency or to commence legal proceedings for the recovery of the debt.

The Client acknowledges that any costs reasonably incurred in recovering overdue amounts may be added to the outstanding balance. Such costs may include, but are not limited to:

Debt collection agency fees.
Legal fees and court costs.
Administrative and recovery expenses.
Statutory compensation permitted by law.

In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended, Laserprintsuk.co.uk LTD reserves the right to charge statutory interest on overdue business-to-business invoices at the prevailing statutory rate, together with any fixed compensation and reasonable debt recovery costs permitted under UK legislation.

Referral of an account to a debt collection agency, or the commencement of legal proceedings, shall not relieve the Client of their obligation to pay the original invoice amount together with any additional sums lawfully recoverable.

Any payments received shall first be applied to debt recovery costs, statutory interest, and compensation, before being applied to the outstanding invoice balance.

9. Client Responsibilities

The client must:

Provide safe and reasonable access to equipment
Ensure machines are powered down where required
Maintain appropriate environmental conditions
Disclose previous repairs, modifications, or non-OEM parts

Laserprints.co.uk accepts no liability for faults caused by undisclosed prior work.

10. Limitation of Liability

Laserprints.co.uk shall not be liable for:

Loss of production
Loss of profits
Consequential or indirect losses
Damage caused by pre-existing faults

Liability is limited to the value of the service or part supplied.

11. Cancellation Policy

Services cancelled within 48 hours of the appointment may incur charges
Same-day cancellations are chargeable in full

12. Governing Law

These Terms & Conditions are governed by English law, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Photographic & Media Use (Machinery Only)

During the provision of diagnostic, repair, servicing, or installation work, Laserprints.co.uk may occasionally take photographs or video recordings of machinery, equipment, or components for the purposes of technical documentation, fault diagnosis, quality control, training, and marketing.

By accepting a quotation, estimate, or invoice, the client grants Laserprints.co.uk permission to use such photographic or video media for promotional and educational purposes, including but not limited to use on the company website, social media platforms (including Facebook), and marketing materials.

All media will be limited strictly to machinery and technical processes. No personal data, identifying information, or client personnel will be included without prior written consent.

If a client does not wish for photographic or video media of their machinery to be used for marketing purposes, this must be communicated in writing prior to the commencement of works.