Delivery Policy

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LaserPrints.co.uk

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1. Overview

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This policy outlines the delivery and returns terms for all products supplied by LaserPrints.co.uk, including machine parts, consumables, and associated equipment for DTF, UV and industrial printer systems.

LaserPrints operates as a technical B2B supplier, and all customers are expected to ensure compatibility and suitability prior to purchase.

2. Delivery Information

2.1 Standard Delivery Method

All parts and consumables are dispatched via Royal Mail First Class as standard.

This provides a fast and reliable UK-wide delivery service.

2.2 Dispatch Times

Orders are typically dispatched within 1–2 working days.

Orders placed after cut-off times or during weekends will be processed the next working day.

2.3 Delivery Timeframes

Royal Mail First Class delivery is typically 1–2 working days, but this is not guaranteed.

Delays caused by postal services are outside of our control.

2.4 Delivery Address

Customers must ensure that all delivery details are accurate and complete at the time of ordering.

LaserPrints is not responsible for delays or losses caused by incorrect address information.

2.5 Risk & Ownership

Responsibility for goods passes to the customer upon confirmed delivery.

Any delivery issues must be reported within 48 hours of receipt.

3. Returns Policy

3.1 General Returns

Due to the technical nature of our products, returns are accepted only under specific conditions.

To be eligible for a return:

Items must be unused, uninstalled and in original condition

Items must be returned within 14 days of delivery

Items must be in original packaging

3.2 Non-Returnable Items

The following items are non-returnable:

Installed or used parts

Electrical components once fitted

Printheads (e.g. XP600)

Opened consumables (inks, dampers, filters, etc.)

Special-order or custom parts

3.3 Faulty or Incorrect Items

If you receive a faulty or incorrect item:

You must notify us within 48 hours of delivery

Evidence may be required (photos, video, diagnostics)

We will assess and advise on replacement or return

3.4 Compatibility Responsibility

Customers are responsible for:

Confirming part compatibility

Verifying model numbers and specifications

LaserPrints does not accept returns for:

Incorrect ordering

Misdiagnosed faults

Incompatible parts

4. Returns Process

To initiate a return:

Contact LaserPrints with:

Order details

Reason for return

Supporting evidence (if applicable)

Wait for return authorisation

Return items using a tracked service

Important

Unauthorised returns may be refused

Return shipping costs are the responsibility of the customer unless agreed otherwise

5. Refunds

Refunds are processed after inspection of returned goods

Approved refunds will be issued to the original payment method

Processing time: 3–7 working days after receipt

6. Technical Support & Advice

LaserPrints provides professional support for:

Fault diagnosis

Part selection

Installation guidance

Customers are strongly advised to seek technical confirmation before purchasing critical components.

7. Contact

For delivery or returns queries:

LaserPrints.co.uk

Email: hello@laserprints.co.ukDelivery & Returns Policy
LaserPrints.co.uk
1. Overview
This policy outlines the delivery and returns terms for all products supplied by LaserPrints.co.uk, including machine parts, consumables, and associated equipment for DTF, UV and industrial printer systems.
LaserPrints operates as a technical B2B supplier, and all customers are expected to ensure compatibility and suitability prior to purchase.
2. Delivery Information
2.1 Standard Delivery Method
All parts and consumables are dispatched via Royal Mail First Class as standard.
This provides a fast and reliable UK-wide delivery service.
2.2 Dispatch Times
Orders are typically dispatched within 1–2 working days.
Orders placed after cut-off times or during weekends will be processed the next working day.
2.3 Delivery Timeframes
Royal Mail First Class delivery is typically 1–2 working days, but this is not guaranteed.
Delays caused by postal services are outside of our control.
2.4 Delivery Address
Customers must ensure that all delivery details are accurate and complete at the time of ordering.
LaserPrints is not responsible for delays or losses caused by incorrect address information.
2.5 Risk & Ownership
Responsibility for goods passes to the customer upon confirmed delivery.
Any delivery issues must be reported within 48 hours of receipt.
3. Returns Policy
3.1 General Returns
Due to the technical nature of our products, returns are accepted only under specific conditions.
To be eligible for a return:
Items must be unused, uninstalled and in original condition
Items must be returned within 14 days of delivery
Items must be in original packaging
3.2 Non-Returnable Items
The following items are non-returnable:
Installed or used parts
Electrical components once fitted
Printheads (e.g. XP600)
Opened consumables (inks, dampers, filters, etc.)
Special-order or custom parts
3.3 Faulty or Incorrect Items
If you receive a faulty or incorrect item:
You must notify us within 48 hours of delivery
Evidence may be required (photos, video, diagnostics)
We will assess and advise on replacement or return
3.4 Compatibility Responsibility
Customers are responsible for confirming part compatibility and verifying model numbers and specifications.
LaserPrints does not accept returns for:
Incorrect ordering
Misdiagnosed faults
Incompatible parts
4. Returns Process
To initiate a return:
Contact LaserPrints with:
Order details
Reason for return
Supporting evidence (if applicable)
Wait for return authorisation
Return items using a tracked service
Important
Unauthorised returns may be refused
Return shipping costs are the responsibility of the customer unless agreed otherwise
5. Refunds
Refunds are processed after inspection of returned goods
Approved refunds will be issued to the original payment method
Processing time: 3–7 working days after receipt
6. Technical Support & Advice
LaserPrints provides professional support for:
Fault diagnosis
Part selection
Installation guidance
Customers are strongly advised to seek technical confirmation before purchasing critical components.
7. Contact
LaserPrints.co.uk
Email: hello@laserprints.co.uk