Call-Out / Breakdown
Breakdown & Call-Out support for DTF and UV printing systems.
Service Description
🔹 What This Service Is (8Hr-Booking Slot to combat double booking - Actual On-site hours will vary depending on breakdown - Only on-site hours invoiced - Maximum 8hrs) This service covers reactive Breakdown & Call-Out support for DTF and UV printing systems. Unlike scheduled servicing, breakdown work is non-routine and charged separately from any preventative or annual service agreements. Breakdown services are provided when a machine is non-operational or severely impaired and requires on-site engineering attendance. Engineer's on-site time covers one machine per visit. 🔹 Call-Out Fee (What It Covers) A call-out fee applies to all breakdown visits and covers: Engineering preparation and tooling. Allocation of engineering availability. Initial diagnostic time on arrival. Labour, travel, and parts are charged separately and are not included in the call-out fee unless otherwise stated in writing. Call-out Fee = £125 🔹 Labour, Travel Labour Charges On-Site Labour is charged at £65 per hour. Travel Charges Travel is charged at £25 per hour, calculated from our base to your site and return. Base location - PR4 Travel time is rounded to the nearest 30 minutes. Fuel and standard vehicle costs are included for journeys up to 200 miles round trip. For journeys exceeding this distance, additional charges may apply and will be advised in advance where possible. 🔹 Long-Distance & Overnight Attendance Where travel exceeds 4 hours one-way, Laserprints.co.uk reserves the right to charge: Reasonable hotel accommodation. A fixed subsistence allowance. These costs are charged in addition to standard labour and travel fees. 🔹 Booking & Advance Payment Once a breakdown booking is placed, a 50% travel advance invoice will be issued. This invoice is Due on Receipt. Booking confirmation is issued only after advance payment has been received. 🔹 Important Notes Breakdown services are best-effort reactive support and do not guarantee same-day resolution. Parts availability, machine condition, and fault complexity may affect repair times and outcomes. All work is carried out in accordance with Laserprints.co.uk Terms & Conditions 🔹 Terms & Conditions For full terms, conditions, and limitations of liability, please visit: 👉 https://www.laserprints.co.uk/terms-and-conditions